Reference

Your Rights and Our Legal Commitments

Every account on jpwede operates under a clear set of terms — covering how your data is handled, how wallet transactions are processed via DANA, OVO, and GoPay, and what you can expect from us in return.

Account TermsPrivacy PolicyPayment ConductData RetentionEligible Regions
jpwede Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

Reach Us for Policy and Account Questions

If you have a question about how our terms apply to your account, how your data is stored, or how to request a change, our support team handles legal and policy queries through the channels below. Response times vary by channel; live chat is the fastest path for urgent account matters.

Team online

Live Chat

Available around the clock via the chat icon in your account dashboard. Use this for urgent account access issues or immediate policy clarification tied to a pending transaction.

Email Support

Send detailed legal or data-related requests to our support address listed in your account settings. We aim to respond within one business day for policy and data queries.

Help Centre

Our help centre covers account terms, data handling steps, and wallet conduct rules in plain language. Check there first — most policy questions are answered without needing to contact us directly.

ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account Access

Security is not a checkbox for us — it is built into every layer of how your account works. From the moment you link your OVO or GoPay wallet, your session is protected and your payment credentials are never stored on our servers. Here is how we handle the areas that matter most to you.

Data Handling

We collect only what is needed to run your account and process payments via DANA, OVO, and GoPay. No data is sold. Aggregated, anonymised usage data may be used to improve platform performance.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your wallet preference. You can manage cookie settings from your account preferences page at any time.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you notice unrecognised access, use the lock-account option in settings immediately — it suspends all transactions instantly.

Data Requests and Changes

You have the right to request a copy of your stored data or ask us to correct inaccurate details. Submit the request via email support; we process verified data requests within the timeframe required by applicable regulation.

Common Questions About Our Legal Terms

These are the questions we hear most often about how our terms, data practices, and account policies actually work in practice.

We collect your registration details, device information, and transaction records tied to your DANA, OVO, or GoPay wallet. We do not collect data beyond what is needed to operate your account and process payments.

Yes. Submit a deletion request through email support with your account details. We will process it in line with applicable local regulation, which may require us to retain certain transaction records for a defined period.

Access and eligibility depend on local law. If our platform is not available in your region, you will see a notice at login. We do not allow access in regions where local law prohibits it.

Your active profile data is removed from our systems after account closure. Transaction records tied to DANA, OVO, or GoPay payments may be retained as required by financial regulation in your jurisdiction.

We notify active account holders via the email address on file before any material change takes effect. Check your registered email and the policy section of your account dashboard for the latest version.

Contact us immediately via live chat or email support. We treat data-handling complaints as priority cases and will investigate and respond within the timeframe set by applicable local regulation.